General terms and conditions –The general terms and conditions as mentioned below. Company – Client acting from a company or profession. Consumer – Client not acting from a company or profession. Service – All work that Sterren Removal carries out for the client, in whatever form. Fee – The agreed financial compensation for or on behalf of work that Sterren Removal has carried out for the client. Assignment – ​​The agreement to provide services Client – ​​The person who has accepted the validity of these general terms and conditions and orders the performance of a service. This includes both consumers and companies. Agreement – ​​Any agreement concluded between the client and Sterren Removal. Discount code – A code that entitles you to a discount on or free use of the service upon presentation.

Scope of application: These General Terms and Conditions apply to every offer, quotation and Agreement concluded between Sterren Removal and the Client, unless the parties have expressly deviated from these General Terms and Conditions in writing. These General Terms and Conditions also apply to agreements with Sterren Removal, for the implementation of which third parties must be involved. The applicability of any purchasing or other General Terms and Conditions of the Client is expressly rejected. Failure to demand compliance with these general terms and conditions does not result in the forfeiture of rights. If it appears that one or more provisions in these General Terms and Conditions are void or voidable, the General Terms and Conditions will remain in force for all else. In the event of this situation, Sterren Removal and the Client will enter into consultation with the aim of agreeing new provisions to replace the void or annulled provisions. Deviations from the Agreement and General Terms and Conditions are only valid if they have been expressly agreed in writing with Sterren Removal.

Offers and/or quotations: Offers and/or quotations are made in writing and/or electronically, unless urgent circumstances make this impossible. All offers and/or quotations from Sterren Removal are valid for 14 days. If this period of 14 days has expired, the client must request a new quotation. Sterren Removal cannot be held to its offers and/or quotations if the Client, in terms of reasonableness and fairness and generally accepted views in society, should have understood that the offer and/or quotation or part thereof was an obvious mistake. or contains spelling. If the acceptance deviates, whether or not on minor points, from the offer included in the offer and/or quotation, Sterren Removal is not bound by this. The Agreement will then not be concluded in accordance with this deviating acceptance, unless Sterren Relocation indicates otherwise. A composite quotation does not oblige Sterren Removal to carry out part of the Order for a corresponding part of the stated price. Offers and/or quotations do not automatically apply to future orders or repeat orders.

Conclusion of agreement: The Agreement is concluded by timely acceptance by the Client of the offer and/or quotation from Sterren Removal.

Cancellation of agreement: The Agreement is entered into for an indefinite period, unless the nature of the Agreement dictates otherwise or if the parties have expressly agreed otherwise in writing. The Client has the right to cancel the Agreement.

In case of cancellation there will be no refund of the deposit. In addition, the Client owes the full fee or part of the fee. The Client is obliged in the event of cancellation of:

• 100% of the fee to be paid 1 day before the start;
• 80% of the fee to be paid 1 weeks before the start;
• 30% of the fee to be paid 1 month before the start;
• 0% of the Fee to be paid 2 months before the start;

Duration of the agreement: The Agreement is entered into for an indefinite period, unless the nature of the Agreement dictates otherwise or if the parties have expressly agreed otherwise in writing.

Changes to the agreement: If during the execution of the Agreement it appears that it is necessary to change or supplement the Agreement for proper execution, Sterren Removal will inform the Client of this as soon as possible. The parties will then adjust the Agreement in a timely manner and in mutual consultation. If the parties agree that the Agreement will be amended or supplemented, the time of completion of the execution may be affected. Sterren Removal will inform the Client of this as soon as possible. If the amendment or addition to the Agreement will have financial, quantitative and/or qualitative consequences, Sterren Removal will inform the Client of this in advance. If a fixed fee and/or rate has been agreed, Sterren Removal will indicate to what extent the change or addition to the Agreement affects the price. Sterren Removal will try, as far as possible, to provide a quote in advance. Sterren Removal will not be able to charge additional costs if the change or addition is the result of circumstances that can be attributed to Sterren Relocation. Changes to the originally concluded Agreement between the Client and Sterren Removal are only valid from the moment these changes have been accepted in writing by both parties by means of a supplementary or amended Agreement.

Obligations of the Client: The Client gives Sterren Removal the opportunity to carry out the work. The Client will provide Sterren Removal in a timely manner with all information or instructions that are necessary for the execution of the Agreement or of which the Client should reasonably understand that they are necessary for the execution of the Agreement. The Client ensures that Sterren Removal has the necessary approvals in a timely manner. The Client also ensures that storage is available for the purposes of the work. If the foregoing information and instructions are not provided or are not provided on time, Sterren Removal has the right to suspend the execution of the Agreement. The additional costs incurred due to the delay will be borne by the Client.

Contents: The Client's contents must be packed in a transport-worthy manner by the Client himself, unless otherwise agreed in advance in the order. When using moving lifts there is a deductible. All goods with signs of use and/or wear and tear are excluded from insurance as standard. Small objects must be packed in closed boxes in advance, unless otherwise agreed in the order. Glass must be properly packed in advance by the Client. Sterren Removal is not liable for glass, ceramics and marble in the event of transport damage. Fragile goods, such as glass and wood, can be properly packed with blankets and foil by Sterren Removal at an additional cost. There will be an additional charge for extra packing work.

Permits: The Client must apply for permits and exemptions for the assignment from the municipality. If this is not the case, Sterren Removal may refuse the assignment or the assignment is at the risk of the client. Sterren Removal is never liable for consequential damage and costs due to negligence of the client will be borne by the client and must be paid immediately from the date on which the costs and damage occurred.

Transport Insurance: The Client has the option to take out standard or additional transport insurance. This is done in accordance with the conditions of AVC 2002 and CMR.

Execution of the agreement: Sterren Removal will execute the Agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. Sterren Removal has the right to have certain work carried out by third parties. The application of Article 7:407 paragraph 2 and 7:409 of the Civil Code is expressly excluded. Sterren Removal has the right to execute the Agreement in phases. If the Agreement is executed in phases, Sterren Removal has the right to invoice each executed part separately and demand payment for it. If and as long as this invoice is not paid by the Client, Sterren Removal is not obliged to carry out the next phase and has the right to suspend the Agreement. If the Agreement is executed in phases, Sterren Removal has the right to suspend the execution of those parts that belong to the next phase or phases until the Client has approved the results of the preceding phase in writing. The Client will provide Sterren Removal in a timely manner with all information or instructions that are necessary for the execution of the Agreement or of which the Client should reasonably understand that they are necessary for the execution of the Agreement. If the foregoing information and instructions are not provided or are not provided on time, Sterren Removal has the right to suspend the execution of the Agreement. The additional costs incurred due to the delay will be borne by the Client. The application of Article 7:404 of the Civil Code is expressly excluded.

Fee: The fee and/or rates are expressed in euros, excluding VAT and other government levies, unless stated otherwise. If the Client is located abroad, Sterren Removal will not charge VAT. The Honorarium includes travel, accommodation, packaging, delivery or shipping costs and administration costs, unless otherwise stated. If a fee and/or rate has not been expressly agreed, the fee and/or rate will be determined on the basis of the actual hours spent and the usual hourly rates of Sterren Removal. Sterren Removal will notify the Client of all additional costs in a timely manner before concluding the Agreement or provide information on the basis of which these costs can be calculated by the Client.

Change in fee: If Sterren Removal agrees on a fixed fee and/or rate when concluding the Agreement, Sterren Removal is entitled to increase this fee or rate, even if the fee or rate was not originally given with reservation. If Sterren Removal intends to change the Fee and/or rate, it will inform the Client of this as soon as possible. If the increase in the Fee or rate takes place within three months after the conclusion of the Agreement, the Client can terminate the Agreement by a written statement, unless

• the increase results from a power or an obligation resting on Sterren Removal under the law;
• the increase is caused by an increase in the price of raw materials, wages, etc. or on other grounds that could not reasonably have been foreseen when entering into the Agreement;
• Sterren Removal is still prepared to execute the Agreement on the basis of what was originally agreed;
• it is stipulated that the execution will be carried out more than three months after the conclusion of the Agreement.
• The Client is entitled to terminate the Agreement if the Fee or rate is increased more than three months after the conclusion of the Agreement, unless the Agreement stipulates that the performance will be carried out more than three months after the conclusion of the Agreement. .

Sterren Removal will notify the Client of the intention to increase the Fee or rate. Sterren Removal will indicate the size and date on which the increase will take effect.

Discount code: Discount codes are valid for the period that Sterren Removal has indicated. Sterren Removal reserves the right to change or discontinue discounts at any time. The client must adhere to the requirements that Sterren Removal attaches to the validity of the discount code. If the client does not comply with these requirements, he or she cannot claim the discount.

Execution periods: The work will be carried out within a period specified by Sterren Removal. If a term has been agreed or specified for the performance of certain work, then that term is only indicative and can never be regarded as a strict deadline. If Sterren Removal requires information or instructions from the Client that are necessary for the execution of the Agreement, the execution period starts after the Client has provided these to Sterren Removal. If a performance period is exceeded, the Client must give Sterren Removal written notice of default, whereby Sterren Removal is still offered a reasonable period to implement the Agreement. A notice of default is not necessary if delivery has become permanently impossible or it has otherwise become apparent that Sterren Removal will not fulfill its obligations under the Agreement. If Sterren Removal does not proceed with execution within this period, the Client has the right to terminate the Agreement without judicial intervention and/or to demand compensation.

Risk transfer for consumer transport: This provision only applies to the Client in the capacity of a consumer. The items that are the subject of the Agreement are at the expense and risk of Sterren Removal until the time the items are transferred to the Client. The risk of loss, damage or depreciation of items that are the subject of the Agreement is transferred to the Client at the time when the items are brought under the control of the Client in the capacity of Consumer or a third party to be designated by the Client.

Risk transfer for transport companies: This provision only applies to the Client in the capacity of a company. The items that are the subject of the Agreement up to the time of making the items available to the Client are at the expense and risk of Sterren Removal. The risk of loss, damage or depreciation of items that are the subject of the Agreement is transferred to the Client at the time when the items are available to the Client or a third party to be designated by the Client.

Payment: Payment is made by transfer to a bank account designated by Sterren Removal at the time of purchase or delivery, unless otherwise agreed. Payment must be made in advance, unless otherwise agreed. The Client is not entitled to deduct any amount from the amount due due to a counterclaim made by him. Sterren Removal is entitled to invoice the Client for the work performed in the previous period. Invoicing takes place monthly. Sterren Removal and the Client can agree that payment will be made in installments in proportion to the progress of the work. If payment in installments has been agreed, the Client must pay in accordance with the installments and percentages as determined in the Agreement. Objections to the amount of the invoice do not suspend the payment obligation. In the event of bankruptcy, suspension of payment or guardianship, the claims of Sterren Removal and the obligations of the Client towards Sterren Removal are immediately due and payable.

Collection costs: If the Client is in default or in default in the (timely) fulfillment of his obligations, all reasonable costs incurred in obtaining payment out of court will be borne by the Client. With regard to the extrajudicial (collection) costs, Sterren Removal, insofar as the Client acts in the capacity as a Company, notwithstanding Article 6:96 paragraph 5 of the Civil Code and the Decree on compensation for extrajudicial collection costs, is entitled to compensation of 15% of the total outstanding principal amount with a minimum of € 90 for each invoice that has not been paid in whole or in part. With regard to the extrajudicial (collection) costs, Sterren Removal, insofar as the Client acts in the capacity of a Consumer, is entitled to the legally maximum permitted compensation as determined in the Decree on compensation for extrajudicial (collection) costs. Insofar as the Client acts in the capacity of a Consumer, Sterren Move is only entitled to compensation for the extrajudicial (collection) costs after Sterren Move has sent the Client a reminder after the default has occurred to pay the outstanding invoice or invoices within 14 days. comply. Any reasonable legal and enforcement costs incurred will also be borne by the Client.

Suspension: If the Client does not fulfill an obligation under the Agreement, does not comply fully or does not comply on time, Sterren Removal has the right to suspend the fulfillment of the corresponding obligation. In the event of partial or improper performance, suspension is only permitted to the extent that the shortcoming justifies it.

Furthermore, Sterren Removal is entitled to suspend the fulfillment of its obligations if:

• After concluding the Sterren Removal Agreement, circumstances have become known that give good reason to fear that the Client will not fulfill the obligations;
• the Client has been requested to provide security for the fulfillment of its obligations under the Agreement when concluding the Agreement and this security is not provided or is insufficient;
• circumstances arise that are of such a nature that compliance with the Agreement is impossible or that unaltered maintenance of the Agreement cannot reasonably be expected from Sterren Removal.
• Sterren Removal reserves the right to claim damages.

Dissolution: If the Client does not fulfill an obligation under the Agreement, does not fully, does not timely or does not properly fulfill it, Sterren Removal is entitled to terminate the Agreement with immediate effect, unless the shortcoming does not justify the termination given its minor significance. Furthermore, Sterren Removal is entitled to terminate the Agreement with immediate effect if:

• After concluding the Sterren Removal Agreement, circumstances have become known that give good reason to fear that the Client will not fulfill the obligations;
• the Client has been requested to provide security for the fulfillment of its obligations under the Agreement when concluding the Agreement and this security is not provided or is insufficient;
• Due to the delay on the part of the Client, Sterren Removal can no longer be expected to fulfill the Agreement under the originally agreed conditions;
• circumstances arise that are of such a nature that compliance with the agreement is impossible or that unchanged maintenance of the agreement cannot reasonably be expected from Sterren Removal;
• the Client is declared bankrupt, submits a request for suspension of payments, requests application of the debt restructuring of natural persons, is confronted with a seizure of all or part of his property;
• the Client is placed under guardianship;
• the Client dies.
• Dissolution takes place by means of written notice without judicial intervention.

If the Agreement is dissolved, Sterren Removal's claims on the Client are immediately due and payable. If Sterren Removal terminates the agreement on the basis of the foregoing grounds, Sterren Removal is not liable for any costs or damages. If the termination is attributable to the Client, the Client is liable for the damage suffered by Sterren Removal.

Force majeure: A shortcoming cannot be attributed to Sterren Removal or the Client, as the shortcoming is not due to its fault, nor is it its responsibility under the law, legal act or generally accepted views. In this case, the parties are also not obliged to fulfill the obligations arising from the Agreement. In these General Terms and Conditions, force majeure is defined as, in addition to what is understood in that area in law and case law, all external causes, foreseen or unforeseen, over which Sterren Removal has no influence and as a result of which Sterren Removal is unable to fulfill its obligations. to come. Circumstances constituting force majeure include: strike, lockout, fire, water damage, natural disasters and extreme climatic conditions or other external disasters, mobilization, war, terrorist actions, traffic obstacles, blockades, import or export barriers or other government measures, stagnation or delay in the supply of raw materials or machine parts, lack of workers, illness of staff, technical malfunctions as well as any circumstances that impede the normal course of the company as a result of which the Client cannot reasonably be expected to fulfill the Agreement by Sterren Removal. required. Sterren Removal also has the right to invoke force majeure if the circumstance that prevents (further) fulfillment of the Agreement occurs after Sterren Removal should have fulfilled its obligation. In the event of force majeure, the parties are not obliged to continue the Agreement nor liable for any compensation. Both Sterren Removal and the Client can suspend the obligations under the Agreement in whole or in part during the period that the force majeure continues. If this period lasts longer than 2 months, both parties are entitled to terminate the Agreement with immediate effect, by written notice, without judicial intervention, without the parties being able to claim any compensation. If the force majeure situation is of a temporary nature, Sterren Removal reserves the right to suspend the agreed performance for the duration of the force majeure situation. In the event of permanent force majeure, both parties are entitled to terminate the Agreement extrajudicially. If, at the time of the occurrence of force majeure, Sterren Removal has already partially fulfilled its obligations under the Agreement or will be able to fulfill them, and independent value is attributed to the fulfilled or yet to be fulfilled part, Sterren Removal is entitled to fulfill the obligations already fulfilled or to be fulfilled. part to be invoiced separately. The Client is obliged to pay this invoice as if it were a separate Agreement.

Guarantees: Sterren Removal guarantees that the work it carries out complies with the agreement and is carried out with good workmanship and using sound materials. The warranty stated in these General Terms and Conditions applies to use within and outside the Netherlands. If the Service provided does not meet the warranty, Sterren Removal will, after stating this, replace or repair free of charge within a reasonable period. When the warranty period has expired, all costs for repair or replacement, including administration, shipping and call-out costs, will be borne by the Client. Any form of warranty will lapse if a defect has arisen as a result of improper use or lack of care, or if it is a result of changes that the Client or third parties have made to the delivered goods. Nor is Sterren Removal liable for any damage caused as a result of these defects. The warranty also lapses if the defect is caused by or is the result of circumstances over which Sterren Removal has no influence. These circumstances include weather conditions.

Research and complaints: The Client is obliged to investigate the Service at the time of performance, but in any case at the time of delivery of the goods. The Client must investigate whether the quality and quantity of the Service provided correspond with what has been agreed, or at least meet the requirements that apply in normal trade. The goods transported by Sterren Removal must be checked for any defects/damage upon delivery. In the event of defects/damage, the Client must, in the presence of the movers, specify this damage and establish this in writing and communicate with the head office. Once the movers have left, no claims can be made for any defects/damage. This also applies to any defects/damage that are not immediately visible. When communicating the damage as stated above, the Client must always include the original receipt and the original proof of payment when determining the damage in writing. If the original receipt is not available, the Client is obliged to request proof of value from the supplier. The right to (partial) refund of the price, repair or replacement or compensation will lapse if defects are not reported within the specified period, unless a longer period arises from the nature of the Service or from circumstances of the case. Sterren Removal will reimburse the Client for any shipping costs incurred for returning the defective item at the Client's written request. Costs other than shipping costs will never be reimbursed by Sterren Removal, unless agreed in writing. Shipping costs will never be reimbursed if the Client has not requested Sterren Removal in writing. The payment obligation will not be suspended if the Client informs Sterren Removal of the defect within the specified period.

Liability: The execution of the Assignment is entirely at the risk and responsibility of the Client. Sterren Removal is only liable for direct damage caused by gross negligence or intent on the part of Sterren Removal.

Sterren Removal is never liable for indirect damage, including in any case consequential damage, lost profits, missed savings, business stagnation or immaterial damage of the Client. Sterren Removal is never liable for damage to plants, aquariums, animals, stairwells, antiques and floors. Sterren Removal is not liable for any damage to the client if this damage has arisen as a result of the client providing incorrect information and/or defective materials. Sterren Removal purely asks for photos and dimensions to estimate the volume in order to calculate the price for the quote that Sterren Removal will send to you. Sterren Removal works exclusively with experienced movers. If people other than Sterren Removal employees help carry out the assignment, any damage suffered caused by Sterren Removal employees or third parties present does not fall under the liability of Sterren Removal. Contents placed in the truck by someone other than the moving staff are not insured. Some delays may occur due to delays in a move, such as traffic jams, bad weather conditions, or incorrectly parked vehicles. Sterren Removal is not liable for this and the costs for the waiting time are always borne by the Client. Sterren Removal is not liable for damage of any kind caused by Sterren Removal based on incorrect and/or incomplete information provided by the Client, unless Sterren Removal should have been aware of this incorrectness or incompleteness. Sterren Removal is not liable for mutilation, destruction, theft or loss of data or documents. If Sterren Removal is liable for any damage, Sterren Removal's liability is limited to a maximum of € 10,000 or the amount to which the insurance taken out by Sterren Removal provides entitlement, plus the deductible that Sterren Removal bears in accordance with the insurance. . The Client must report the damage for which Sterren Removal can be held liable to Sterren Removal as soon as possible, but in any case within 10 days after the damage occurred, under penalty of forfeiture of any right to compensation for this damage. If damage has been caused to the furniture or any other defects appear as a result of the use of the furniture, these are excluded from both the regular and supplementary insurance.

Any liability claim against Sterren Removal expires within one year after the Client became aware of the damaging fact or could reasonably have become aware of it. The limitations of liability included in this article do not apply if the damage is due to intent or gross negligence on the part of Sterren Removal or its managerial subordinates.

Indemnification: The Client indemnifies Sterren Removal against any claims from third parties who suffer damage in connection with the execution of the Agreement and which is attributable to the Client. If Sterren Removal is sued by third parties for this reason, the Client is obliged to assist Sterren Removal both outside and in court. All costs and damage on the part of Sterren Removal and third parties are at the expense and risk of the Client.

Limitation period: Notwithstanding the statutory limitation periods, a limitation period of one year applies to all claims against Sterren Removal and third parties engaged by Sterren Removal (if any).

Intellectual property: Sterren Removal reserves the rights and powers vested in it under the Copyright Act and other intellectual laws and regulations. Sterren Removal reserves the right to use any knowledge acquired through the performance of the work for other purposes, provided that no confidential information is disclosed to third parties.

Confidentiality: Both Sterren Removal and the Client are obliged to maintain confidentiality during the term and after termination of the Agreement about all facts and details regarding the company that he or she knows or can reasonably suspect to be confidential. This obligation of confidentiality also includes all data of employees, clients, principals and other relations learned in connection with the Assignment.

Prohibition on taking over personnel: During the period in which the contractor carries out work for the Client, as well as during a period of 12 months after the end thereof, the Client is prohibited from hiring one or more employees of Sterren Removal or otherwise using their services under penalty of penalty. payment to the contractor of a compensation of € 5,000, without prejudice to Sterren Removal's right to claim damages.

Newsletter: The Client can sign up for the newsletter. The newsletter keeps the Client informed of the latest news and developments. The Client receives the newsletter by e-mail and/or by post. The Client can unsubscribe from the newsletter at any time in writing or via the hyperlink. The Client will then no longer receive messages.

Changes to general terms and conditions: Sterren Removal has the right to unilaterally change these general terms and conditions. Changes will also apply to agreements already concluded. Sterren Removal will inform the Client of the changes by e-mail. The changes to the general terms and conditions will take effect thirty days after the Client has been informed of the changes. If the Client does not agree with the announced changes, the Client has the right to terminate the agreement.

Applicable law and disputes: All legal relationships to which Sterren Removal is a party are exclusively governed by Dutch law. This also applies if an obligation is fully or partially performed abroad or if the Client is domiciled abroad. Sterren Removal states that the Dutch court has exclusive jurisdiction to rule on disputes arising from the agreement. The applicability of the Vienna Sales Convention is excluded.